Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, information we collect automatically, and information from third parties.

Information You Provide

When you use our services, we may collect:

• Contact Information: Name, phone number, email address, and physical address
• Service Information: Details about your repair needs, property information, and service history
• Payment Information: Payment method details (we do not store credit card numbers)
• Communication: Emails, messages, and feedback you provide
• Appointment Preferences: Preferred dates, times, and service preferences

Information Collected Automatically

• Device Information: IP address, browser type, operating system
• Usage Information: Pages visited, time spent on our website, click patterns
• Location Information: Approximate location based on IP address for service area verification
• Cookies: Information stored through cookies and similar technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and delivering our repair and installation services
• Processing payments and sending invoices
• Scheduling appointments and sending reminders
• Communicating with you about your service requests
• Providing customer support and responding to inquiries
• Sending service updates, promotional communications, and newsletters (with your consent)
• Improving our services and website functionality
• Complying with legal obligations and preventing fraud
• Maintaining internal records and accounting purposes

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: To fulfill our contractual obligations when you request our services
• Legitimate Interests: To improve our services, prevent fraud, and ensure business operations
• Legal Obligation: To comply with applicable laws and regulations
• Consent: For marketing communications and certain types of data processing

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors and billing services
• Email and communication service providers
• Website hosting and analytics providers
• Customer relationship management systems

Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure data storage with access controls
• Regular security assessments and updates
• Staff training on data protection
• Regular backups and disaster recovery procedures

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Service records: 7 years for tax and accounting purposes
• Customer communication: 3 years for service improvement
• Marketing consent: Until you withdraw consent or 5 years
• Website analytics: 26 months for trend analysis

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your information to another service provider
• Objection: Object to processing for direct marketing or legitimate interests
• Consent Withdrawal: Withdraw consent for marketing communications at any time

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website performance and usage
• Improve our services and user experience
• Provide relevant content and advertisements

Cookie Types

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your choices and preferences
• Marketing Cookies: Used to deliver relevant advertisements

9. International Data Transfers

Your information is processed primarily in South Africa. If we transfer your information to other countries, we ensure appropriate safeguards are in place to protect your privacy rights.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We recommend reviewing the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Data Protection Officer: info@repairsdirect.co.za
• Phone: +2774 852 7506
• Address: Repairs-Direct Group Expert Solutions, Gauteng, South Africa